We aim to process and deliver all orders as quickly and safely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
Orders are generally processed within 1–3 business days after the order is confirmed. Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been processed and handed over to the courier, you may receive a shipping confirmation or tracking information, where available.
Delivery times may vary depending on your location, courier service, weather conditions, public holidays, high order volumes, and other circumstances beyond our control. Estimated delivery times are provided for guidance only and are not guaranteed.
Please make sure that your name, phone number, email address, and complete delivery address are correct when placing your order. We are not responsible for delays, failed deliveries, or additional delivery charges caused by incorrect, incomplete, or outdated information provided by the customer.
If the courier is unable to deliver your order because the customer is unavailable, the address is incorrect, the customer refuses the parcel, or the courier cannot contact the customer, additional delivery attempts or charges may apply. In some cases, the parcel may be returned to us.
For cash-on-delivery orders, the customer must pay the full order amount at the time of delivery. Customers are requested to accept their confirmed orders and avoid refusing parcels without a valid reason.
Shipping charges, if applicable, will be displayed during checkout or communicated before the order is confirmed. Shipping charges may vary depending on the delivery location, order size, weight, or courier service.
We currently deliver to the locations available through our website or supported courier services. Some remote or restricted areas may have limited delivery availability or additional delivery charges.
Once an order has been shipped, delivery is handled by the selected courier or delivery service. Although we work with reliable delivery partners, we cannot guarantee a specific delivery date or time.
If your order is delayed, please contact us with your order number so that we can assist you and, where possible, check the shipment status with the courier.
If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible and provide clear photos or videos of the package and the products received. We will review the issue and provide an appropriate solution where applicable.
If you receive the wrong product, a missing item, or a damaged or defective product, please contact us within 7 days of delivery. We may request photographs, videos, or other information to verify the issue before arranging a replacement, exchange, or refund.
We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, courier disruptions, government restrictions, public holidays, technical issues, or other unforeseen events.
Orders may not be changed or cancelled after they have been shipped. If you need to change your delivery information, please contact us as soon as possible after placing your order. We will try to accommodate the request, but changes cannot be guaranteed once the order has been processed.
Delivery to a different address after shipment may be subject to additional charges and courier availability.
By placing an order through our website, you confirm that you have provided accurate delivery information and agree to the terms of this Shipping Policy.
We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on our website and will apply to orders placed after the updated policy becomes effective.
If you have any questions regarding shipping or delivery, please contact us using the contact information provided on our website.
